Paccous Privacy Policy

PaccousTM collects e-mail addresses and other contact details of people who register at our website and send us e-mail. The information we collect is not shared with or sold to others except under certain circumstances and which your use of the Service is deemed to provide to us a valid consent to disclose the following: In order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Paccous’s terms of use, or as otherwise required by law.

We share information about our Members with third parties, such as advertisers or partners, for marketing and promotional purposes. However, except as otherwise Paccous does not rent, sell, or share personal information about you with other companies. Paccous uses your information on a cumulative basis to help operate our web sites and enhance our web sites design, improve our content, our services and usability. We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new Services, and special offers. We always use a secure connection when collecting personal financial information from you. However, no data transmission over the Internet can be guaranteed to be 100% secure.

Your Paccous account is password-protected, so only you and those you designate can access it and view the member information relevant to your account. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information. Paccous reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage so that you are aware of what information we collect. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you choose to use our Services, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Paccous – Ecommerce Logistics Solutions – COD, unless otherwise defined in this Privacy Policy.

For a better experience, we may require you to provide us with certain personally identifiable information, including but not limited to e.g. users name, address, location, mobile number, etc. The information that we request will be retained by us and used as described in this privacy policy.

The Website does use third-party services that may collect information used to identify you. We use Google Analytics to track usage.

Shadowfax-Reverse features

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your devices’ internal memory. This service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Services;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. [I|We] do not knowingly collect personally identifiable information from children under 13. In the case [I|we] discover that a child under 13 has provided [me|us] with personal information, [I|we] immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact [me|us] so that [I|we] will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@paccous.com.

General Terms and Conditions

Delivery
  • Company will not be providing Proof of delivery (PODs) unless agreed in writing.
  • Time of delivery in merely an estimation given by Service partner which shall not be guaranteed by Company. Company shall not be liable for any deviation of time of delivery.
  • Company cannot accept order for delivery of items prohibited by law of originating country as well destination country.
  • Customer shall define the package in accurate volumetric measurement. Any change or deviation in description of package shall be extra chargeable and might affect the delivery time. Company shall not be responsible for losses of customer due to such deviation.
  • In case of COD Company will not request our Service provider to re-attempt the delivery unless charges for re-attempt is paid by the customer.
  • In case of international shipping the customer have to provide the copies of 2 Government issued identity card to the pickup boy with self-attested copy any prohibited item e.g liquor, drugs, liquid, inflammable objects or any restricted objects across the international border( depends on countries regulations are not allowed if any such item found the customer have to bear the legal consequences by the respective legal authority the company will not be responsible in such cases).
PRICES AND PAYMENTS
  • Company reserves the right to require payment of any Charges in advance as provided for in accordance with the Conditions, Invoices for any unpaid Charges are payable without discount within 15 days of the invoice date. Invoices for duties and taxes are payable upon receipt.
  • All the prices are based on third party quotation, Company shall not be responsible for any change in the prices before acceptance of order.
  • The COD amount will be released only when the partner company will release the COD amount in our bank account.
  • The preferred mode of transaction will be the green channel transaction (eg: Payment Gateway, NEFT, IMPS, Cheque) please remember that no method of transmission over the internet or method of electronic storage in 100% secure and reliable, and we cannot guarantee its absolute security.
  • The COD will not be processed on Bank holidays and public holidays and will be processed every Saturday on registered account no. with us any request to the company to transfer the amount into any other bank accounts will not be entertained.
  • If user cancels the order before pickup the amount will be refunded only in wallet not in the bank account or to any other channel, the cancellation request after the pickup of the shipment will not be entertained, if the user requests to cancel then the customer will be charged for RTO (return to origin) also.
Packaging
  • Company shall not be taking guarantee of any package loss and damage during transit because of violation of packaging standards.
  • If the customer did not paste the shipping label provided at the time of booking of package Company shall not be responsible any loss including but not limited to Loss of shipment, Damage of Shipment etc.
Other Conditions
  • The customer has to provide the KYC documents time to time requested by the company from the customer for smooth operations according to government regulations.
  • The pickup time duration is between 24 to 36 hrs.
  • The company will be responsible only for 2% or maximum RS.1000 on total value whichever is lower in case of loss or damage of package during transit.
  • Company will not be responsible for any delay in the delivery of shipment occurs due to operational issue in the channel partners.
  • In case of any dispute the first level of escalation will be made on the personal level and will be settled on mutual basis if the parties are not satisfied with the resolution then all the disputes will fall under Jurisdiction of Delhi.
  • The company reserves the right to access your accounts for administrative purpose. The users must be 13 years and above to use the services available on the company website.